Postage and Breakages

RETURNS AND REFUNDS

Stuart Wiltshire offers the finest handblown art glass creations. Handblown glass will never be identical only similar, it is impossible to recreate an absolutely identical piece, handblown glass may reveal slight imperfections, in the form of air bubbles which have become trapped when blowing the glass or pontil and hand tool marks, glass pattern and colour irregularities, or even a slightly asymmetrical form, these irregularities reveal that a skilled human hand produced the glassware, rather than a mass producing machine.

Please remember that insubstiantial variations in shape, size, colour compared to the catalogue photograph or art displayed in the studio gallery are not production defects but are typical of the handcrafted production of Stuart Wiltshire glass.

All pre-ordered commissions are non returnable as each creation is specially made for the individual customer, each piece is unique and unrepeatable and no two pieces are ever identical.

BREAKAGE

Every creation travels protected securely in recycled boxes fragile marked packaging. Receiving a broken creation is therefore a very rare occurrence, although it is not impossible to avoid an occasional breakage while in transit, due to the nature of the product. If you have received what appears to be a damaged package do telephone Stuart in the first instance before unwrapping the package for further instruction if you have unwrapped your package and found the item broken inside, please contact Stuart Wiltshire Glass.

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Contact Us

Stuart Wiltshire Glass
18 Saint Nicholas Street
Weymouth,
Dorset
DT4 8AA

Telephone: 01305 766037
Mobile: 07860541838
Email: Contact us

Glass Studio Opening Times

Monday to Friday: 9.30-4pm
Saturday: Please check we're open, appointments only
Sundays and Bank Holidays: Closed
No demonstrations before 10.30am
Glass hand print casts: 10.30-2.30 by appointment

Notice: If Stuart is glassblowing, he is unable to answer the phone or cast a hand print until the glass piece is completed.